Water damage in Metairie: where it comes from

Some of it starts inside: a supply line, a water heater, a washing machine hose, a shower pan. A lot of it starts outside. Jefferson Parish's drainage system is designed for 1 inch of rain in the first hour and half an inch each hour after that, so a heavier downpour can put water in the street faster than it is pumped away. During Hurricane Francine on September 11, 2024, 7 to 9 inches fell in East Jefferson, and the parish president said the rain overwhelmed pumps and overtopped canals in Kenner and Metairie.

The parish has been adding capacity: a $17 million project put two new pump stations on the 17th Street Canal at Veterans Boulevard, aimed at streets such as Lake Avenue that flood easily in heavy rain. Even so, a house can still take water from a storm drain that cannot keep up, from a roof opened by wind, or from a plumbing failure while nobody is home.

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How water damage restoration works

Water out. Standing water is pumped or extracted from floors and carpets.

Moisture mapped. Meters and, where useful, a thermal camera show how far the water travelled into walls, subfloor and cabinets, which is usually further than the visible stain.

What cannot dry, comes out. Carpet pad, soaked insulation, swollen particleboard and the lower part of saturated drywall are removed so the framing behind can dry.

Drying. Dehumidifiers and air movers run, readings are logged, and the equipment stays until the materials are back to normal moisture levels.

Rebuild. Once dry, drywall, flooring and trim go back; that part is priced separately so you can see both numbers.

Clean water, gray water and sewage water damage

Where the water came from changes how the job is done. Water from a supply line starts clean; water from a washing machine or dishwasher carries soap and food; water that backed up from a sewer line or came in as street flooding can carry sewage. The Louisiana Department of Health says professional help is needed when damage came from sewage or other contaminated water, and in those cases more material is removed rather than dried in place.

Water damage, flood cover and the 2018 flood maps

New FEMA flood maps for Jefferson Parish took effect on February 2, 2018, the first update in 22 years, so the flood zone a policy was written for may not be the one on today's map. A homeowners policy and a flood policy usually treat water very differently: a pipe that bursts inside the house is a different event from rising water that comes in from outside. Only your insurer can say what is covered. What the restoration side can provide is the moisture readings, photos and a record of what was removed, which adjusters normally ask for.

When water damage turns into mold

The Louisiana Department of Health says that in most cases mold will not grow if wet areas are dried within 24 to 48 hours, and that after a flood a house not dried in that window should be assumed to have mold growth. If growth has started, the job becomes post-flood mold remediation or general mold remediation, and Louisiana law (La. R.S. 37:2158(A)(23)(c)-(d)) keeps the assessment of the mold separate from the company that removes it. An independent mold inspection sets the scope in that case.

Water damage restoration prices

Extraction and drying are priced after the visit, because the cost depends on how much water there is, how far it has spread and what has to be removed; there is no fair number to give before someone has measured the house. If mold has already started, the ranges on the mold removal cost page apply to that part. Either way the price arrives in writing before work begins.

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Calling about water damage in Metairie

Have the address ready, the rooms affected, where the water came from if you know, and whether it was clean water, appliance water or water from outside. Then phone (504) 360-1797. The callback form below and the contact page are there if you would rather write.

Water damage restoration questions

Does insurance treat a burst pipe differently from a flood?

Usually, yes. A pipe that fails inside the house is often handled under a homeowners policy, while water rising from outside is normally a matter for a flood policy, and the wording of your own policy decides. The restoration records and photos support either kind of claim. To get water out and the drying documented, call (504) 360-1797.

Can a flooded house be saved?

Most houses that take water are dried and repaired rather than torn down: wet finishes that cannot dry are removed, the framing is dried to normal readings, and the rooms are rebuilt. Contaminated floodwater means more material goes. Ask for a visit to a flooded Metairie house on (504) 360-1797.

What should I do about mold in walls after water damage?

Have the wall assessed rather than painted over. If growth has reached the drywall or insulation, that material is removed under containment by a remediation contractor separate from the assessor, and the cavity is dried before it is closed. Arrange the assessment on (504) 360-1797.

Who removes mold from homes?

A mold remediation contractor removes it, after an independent assessment has set out what has to come out; in Louisiana those two cannot be the same company. Before that, restoration dries the house so the problem does not spread. For a home in Metairie or Kenner, call (504) 360-1797.

What is the average cost to remove mold?

Where water damage has already led to mold, a patch under 10 square feet is $600 to $1,800 and one room $1,800 to $5,500; a house closed up wet after a storm can reach $8,000 to $30,000 or more. The drying itself is priced after the visit. For a written figure, call (504) 360-1797.

Should I pay for mold remediation?

Not if drying alone solves it: when wet materials are dried in time, mold often never starts. Once growth is in drywall, insulation or carpet pad, remediation is what removes it properly. A visit shows which case your house is in; book it on (504) 360-1797.

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Water in the house right now?

Stop the water, move what you can, and call (504) 360-1797. Extraction, drying, documentation for the claim.

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